1. Introduction

At WEB71, we are committed to providing our users and customers with prompt and efficient support. This Support Policy outlines how you can reach us and what you can expect when requesting assistance.

2. Contacting Support

You can contact our support team through the following channels:

• Email: [email protected]

• Phone: +880 123 456 789

• Contact Form: Available on our website Contact Us page

3. Support Hours

• Monday to Friday: 9:00 AM – 6:00 PM (Bangladesh Time)

• Weekends and Public Holidays: Limited support; response may be delayed

4. Response Time

• We aim to respond to all support requests within 24–48 hours during business days.

• Complex issues may take longer, and our team will keep you updated on the progress.

5. Support Scope

Our support team can assist with:

• Questions regarding website usage

• Account or login issues

• Product or service inquiries

• Billing or payment questions

Note: We do not provide legal, financial, or technical advice beyond the scope of our services.

6. User Responsibilities

• Provide accurate and detailed information when submitting a support request.

• Cooperate with our support team to help resolve your issue efficiently.

• Respect our support staff and refrain from abusive or inappropriate behavior.

7. Limitations

• WEB71 is not responsible for third-party services, software, or websites linked from our platform.

• Support may not cover issues caused by hardware failures, network problems, or third-party plugins.

8. Updates to Support Policy

WEB71 reserves the right to modify this Support Policy at any time. The “Effective Date” at the top reflects the last update.

9. Contact

For all support inquiries:

• Email: [email protected]

• Phone: +880 123 456 789

• Address: WEB71, Alamganj, Alamdanga, Bangladesh